A firmware update has rendered some Philips Hue Bridge Pro devices inoperable, prompting Philips to offer replacements. The issue mainly affects users who manually updated their bridges after disabling automatic updates.
Reports have emerged that a firmware update for Philips Hue Bridge Pro devices rendered some of them non-functional. The problematic firmware, version 2071353020, was intended to improve device performance, but many users quickly discovered they could not access their devices after the update.
One Reddit user reported that their Hue Bridge Pro device 'bricked' after the update, resulting in a solid red LED indicator. This issue has led to significant user frustration, especially with the added burden of having to reset over 50 connected smart lights to a new bridge.
A spokesperson for Signify, the company behind Philips Hue, confirmed the malfunction was linked to specific conditions during the firmware update process. The issue predominantly affected users who disabled automatic updates and manually installed the firmware after an extended period on an older software version.
Philips will be providing free replacements for the affected Hue Bridge Pro devices. However, details about the root cause of the issue remain unclear, and the company has not elaborated on the underlying technical faults.
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A firmware update has rendered some Philips Hue Bridge Pro devices inoperable, prompting Philips to offer replacements. The issue mainly affects users who manually updated their bridges after disabling automatic updates.