● Covered by 3 sources · 3 reportsMedium impact
Philips Offers Free Replacements After Firmware Bricks Hue Bridge Pro Devices
Key points
- Firmware 2071353020 affected Hue Bridge Pro devices.
- Issue mainly for manual updates with auto-updates disabled.
- Philips offers free replacements regardless of warranty.
- Less than 100 devices impacted by this issue.
- Patch version 2071401010 released to fix problem.
Firmware Update Causes Issues
A firmware update (version 2071353020) released in June caused some Philips Hue Bridge Pro smart hubs to become inoperable. This issue arose primarily for users who manually updated the firmware after leaving their automatic updates disabled for a long duration.
Philips Responds with Replacements
Philips confirmed the problem affected fewer than 100 devices. They quickly responded by offering free replacements to any affected users, regardless of whether the devices were still under warranty. Users were advised to contact Philips support for assistance.
Further Steps Taken
In response to the firmware bricking issue, Philips rolled out a patch (version 2071401010) designed to eliminate the problem. This update aims to restore functionality and prevent future occurrences, ensuring the continued operation of Hue Bridge Pro devices.
Why It Matters
The Philips Hue Bridge is central to managing smart lighting, and disruptions can significantly affect users' setups. Philips' quick replacement policy and firmware correction illustrate responsiveness to maintaining customer trust and product reliability in smart home technology.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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How outlets covered it
A recent update for the Philips Hue Bridge Pro caused some units to malfunction, rendering user setups inoperable. A follow-up patch, version 2071401010, has been rolled out to address this issue, affecting less than 100 users.
Philips is providing free replacements for less than 100 Hue Bridge Pro devices bricked by a specific firmware update. A new update is being rolled out to prevent similar issues for other users.
A firmware update has rendered some Philips Hue Bridge Pro devices inoperable, prompting Philips to offer replacements. The issue mainly affects users who manually updated their bridges after disabling automatic updates.