T-Mobile canceled free-line promotions for some customers during a forced migration to new plans, leading to complaints. The company acknowledged the issue, citing technical errors, and is working to restore benefits to affected users.
T-Mobile's recent forced migration of longtime subscribers to new rate plans resulted in the cancellation of some users' free-line promotions. This has spurred significant customer complaints as many users are now facing unexpected charges.
The company admitted that the cancellations were due to technical errors during the migration process. T-Mobile stated these issues affected a small number of customers and are being addressed promptly.
T-Mobile assured that the free lines would remain free and that they are focused on correcting the promotional discounts for impacted customers. The company plans to backdate and reprocess accounts to provide the benefits as promised.
In addition to the free line issues, T-Mobile is also investigating reports of incorrect billing for Hulu services linked to the migration. The company apologized for the confusion and is committed to resolving these billing discrepancies.
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T-Mobile canceled free-line promotions for some customers during a forced migration to new plans, leading to complaints. The company acknowledged the issue, citing technical errors, and is working to restore benefits to affected users.