● Covered by 1 source · 1 reportMedium impact
T-Mobile cancels free-line promotions in forced plan migration due to technical errors
Key points
- T-Mobile canceled certain free-line promotions during plan migration.
- Customers face potential price increases from $6 per line.
- The company admits to technical errors and is rectifying the situation.
Promotional Cancellations Due to Migration
T-Mobile's recent forced migration of longtime subscribers to new rate plans resulted in the cancellation of some users' free-line promotions. This has spurred significant customer complaints as many users are now facing unexpected charges.
Technical Errors Acknowledged
The company admitted that the cancellations were due to technical errors during the migration process. T-Mobile stated these issues affected a small number of customers and are being addressed promptly.
Efforts to Restore Benefits
T-Mobile assured that the free lines would remain free and that they are focused on correcting the promotional discounts for impacted customers. The company plans to backdate and reprocess accounts to provide the benefits as promised.
Further Billing Issues
In addition to the free line issues, T-Mobile is also investigating reports of incorrect billing for Hulu services linked to the migration. The company apologized for the confusion and is committed to resolving these billing discrepancies.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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Reporting from
T-Mobile canceled free-line promotions for some customers during a forced migration to new plans, leading to complaints. The company acknowledged the issue, citing technical errors, and is working to restore benefits to affected users.