Pebble's founder Eric Migicovsky emphasizes the company's 30-day warranty for new smartwatches focuses on trust and transparency with customers. Despite reports of early hardware issues, Pebble has replaced 330 faulty units and is considering offering DIY repair parts.
Eric Migicovsky, founder of Pebble, stated that the company's decision to implement a 30-day warranty for its new smartwatches is rooted in building trust with customers. He aims to ensure that buyers are fully aware of what they are signing up for when purchasing the watches.
Since the launch of the new Pebble smartwatches, some users have reported hardware issues, particularly the front glass cracking on the Pebble Time 2 model. In response, Pebble has replaced 330 of these watches free of charge, indicating a commitment to customer satisfaction.
Migicovsky mentioned that Pebble is 'looking into' providing replacement parts for customers interested in making DIY repairs on their watches. This potential offering could mitigate concerns about warranty length by empowering users to address minor issues independently.
The company has been proactive in communicating with customers about expectations for the new products. Pebble's announcement cautioned consumers against purchasing the watches if they were seeking a 'perfectly polished smartwatch', indicating transparency about current product limitations.
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Pebble's founder Eric Migicovsky emphasizes the company's 30-day warranty for new smartwatches focuses on trust and transparency with customers. Despite reports of early hardware issues, Pebble has replaced 330 faulty units and is considering offering DIY repair parts.