TreeSize limits support for perpetual licenses, shifting to subscription model

Policy Change by JAM Software

JAM Software, the creator of the disk space analyzer TreeSize, has announced that it will no longer provide support or updates for perpetual licenses after their maintenance period ends unless customers subscribe to a new plan.

This shift comes as the company moves most TreeSize products towards subscription models, which began in 2025, leaving perpetual licenses primarily available for personal use.

User Reactions and Concerns

The decision has caused frustration among users, particularly regarding the company's policy of not providing access to installation files or license keys to customers once their support period expires. Users are now finding that to continue receiving software updates and support, they must subscribe to a service for software they already own.

A Reddit user expressed their displeasure at losing access to installation files for software they paid for, highlighting a wider concern among users regarding the long-term implications of this change.

Company Justification and Background

Hendrik Christ, the product manager at JAM Software, stated that this policy was necessary given current economic conditions to ensure the ongoing development and support of TreeSize. He mentioned that even prior to the move to subscriptions, the company did not retain all installation files and keys indefinitely after a user's support period ended.

Christ emphasized the importance of managing potential security vulnerabilities and bugs present in older software versions, which contributed to the decision not to provide installation access post-support.

Future of TreeSize Licenses

Despite the concerns, JAM Software has indicated that it will not discontinue the sale of perpetual licenses for TreeSize Personal, maintaining this option for personal users. However, users will need to navigate the new subscription paradigm to receive updates and continuous support going forward.