Amazon Closes Account After User Attempts to Purchase Seven Nvidia DGX Spark AI Mini-PCs

Account Closure After AI Hardware Purchase Attempt

AI creator Nick Saraev stated on X that Amazon closed his account after he tried to buy seven Nvidia DGX Spark AI mini-PCs. Screenshots shared by Saraev show that all seven orders were canceled, with each stating, 'Your order was canceled. You have not been charged for this order.' The DGX Sparks were listed with 128GB of memory and 4TB of storage.

Amazon's Response and Terms of Service

Amazon's support account initially offered to review Saraev's earlier post. However, a subsequent email indicated Amazon had made a 'final decision' to close his account after review, mentioning 'previous attempts to verify your account' but giving no specific reason for the closure. Amazon's Conditions of Use allow the company to 'refuse service, terminate accounts' or 'cancel orders in its sole discretion.'

Similar Experiences Reported by Others

Epic CEO Tim Sweeney also reported issues with Amazon, stating that his regular orders were accepted but then canceled just before arrival after he attempted to buy two Nvidia GPUs. He noted that his account was not closed. In September, a user on the Nvidia developer forum reported 'suspicious activity locks' when trying to buy Asus GX10s, eventually purchasing DGX Sparks from another retailer. Another X user reported two canceled orders for a 5090.

Implications for AI Hardware Buyers

These incidents suggest a pattern of Amazon scrutinizing or restricting purchases of AI-related hardware. The lack of transparency from Amazon regarding these actions has been noted by affected users. This situation contrasts with past experiences, such as during the OpenClaw days of Mac minis, where buyers faced long delivery waits rather than order cancellations or account closures.