Amazon currently utilizes over 1 million robots in its warehouses to facilitate same-day and one-day package deliveries. The company intends to significantly increase this robotic fleet in the coming years by establishing new factories for robot production.
Despite the large number of robots, Amazon remains the second-largest corporate employer globally, with more than 1.5 million full-time and part-time human workers. Amazon executives state that robots alleviate the physical burden and injury risks associated with demanding fulfillment center tasks for human employees.
Labor advocacy groups and researchers highlight potential downsides of AI-driven warehouse automation for human workers. Brian Greenwood, a professor of business at George Mason University, notes that collaborative robots introduce physical proximity and the ability to dictate the pace of work, changing the dynamic compared to traditional automation.
The US warehouse sector has historically shown injury and illness rates more than double the average across all industries, according to the US Occupational Safety and Health Administration. Robotics and AI are seen as suitable for the fast-paced environment of e-commerce fulfillment centers, often handling tasks considered 'dull, dirty and dangerous'.
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Amazon operates over 1 million robots in its warehouses and plans to expand this fleet, while also employing 1.5 million human workers. This growth in automation is intended to reduce strenuous tasks for humans, but experts note potential issues with collaborative robots dictating work pace and proximity.