AvioBook uses Amazon Bedrock AgentCore to develop turnaround insights from operational data

AvioBook Connect and Operational Data

AvioBook, a Thales Group Company, develops software for flight and ground operations. Its communication platform, AvioBook Connect, launched its current API platform in 2025 and has been in service since 2018. This platform facilitates coordination among flight crew, cabin crew, dispatch, and station operations teams during aircraft turnarounds.

AvioBook Connect uses "flightrooms" for live chat per flight, where APIs notify participants of changes like aircraft status, delays, and boarding progress. The platform stores both structured data from automated messages and conversational data from crew communications within the airline's data environment.

The Challenge of Data Utilization

While AvioBook Connect captures extensive operational data, turning this archived information into immediate, actionable insights presents a challenge. Manually sifting through weeks of timestamped events and messages to identify delay causes is time-consuming and inefficient. Airlines incur significant costs from turnaround delays, estimated at approximately $20 per minute, due to factors like fuel burn, crew costs, and missed connections.

Introducing Connected Analytics with Amazon Bedrock AgentCore

To address the data utilization challenge, AvioBook conceived "Connected Analytics." This initiative was prototyped using Amazon Bedrock AgentCore, an agentic platform designed for building and operating agents with various frameworks and foundation models. Connected Analytics is intended to sit atop AvioBook Connect's data, providing airline managers and operations control center dispatchers with real-time insights.

Impact on Airline Operations

The goal of Connected Analytics is to transform raw operational data into a tool that helps airlines proactively manage and reduce turnaround delays. By converting archived data into real-time insights, the system aims to improve operational efficiency and mitigate the financial impact of delays. For a mid-size carrier, reducing average turnaround by two minutes could save approximately $240,000 per month.