Feedly, a prominent RSS reader with 15 million users, has been experiencing technical problems for over a week. Users, including paying subscribers, reported that the web app was "unusably slow," making it difficult to browse feeds efficiently. Some users also stated that their support requests were not addressed by the company.
In addition to the web app slowdown, users reported that Feedly's iOS app, including on the iOS 27 beta, was not functioning correctly. The classic version of Feedly's mobile app, preferred by a smaller user base, was also shut down without prior notice weeks ago, adding to user dissatisfaction.
Feedly CEO Edwin Khodabakchian responded to inquiries about the issues, confirming that the web app's slowdown was caused by a bug. He reassured users that basic RSS functionality remains a priority for the company, even as Feedly shifts its focus towards AI for cyber threat intelligence. The CEO stated that the front-end team is testing a fix for the reported issues.
The technical difficulties have raised questions among users about Feedly's commitment to its core RSS customer base, especially given its recent pivot to advertising AI-driven threat intelligence on its homepage. While the RSS reader market is relatively small compared to other news consumption methods, Feedly has been a significant player since Google Reader's closure in 2013.
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Feedly, a major RSS reader, has experienced a weeklong slowdown in its web app, leading to user complaints about usability and ignored support requests. The company's CEO attributed the issues to a bug and stated that fixing basic RSS functionality remains a priority despite its pivot to AI-driven threat intelligence.