Users of Walmart's Onn cameras, which integrate with Google Home, reported that the Familiar Faces alert feature was not working. This feature, advertised as supported for these cameras with a Home Premium subscription, was found to be fully disabled on the backend.
Google acknowledged the issue, stating that the feature was "temporarily disabled" due to an error. The company identified the root cause within the device firmware.
A fix for the firmware error is currently being validated and is expected to be included in the next firmware update for Onn cameras. This update is anticipated to roll out "in the coming weeks," restoring the Familiar Faces functionality to affected devices.
Once the firmware update is deployed, users of Walmart Onn cameras who subscribe to Google Home Premium will regain access to the Familiar Faces alert feature. Walmart continues to offer various Onn camera models, including indoor, outdoor, floodlight, and doorbell options.
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Google Home is preparing a firmware update to fix a bug that temporarily disabled Familiar Faces alerts on Walmart's Onn cameras. This fix will restore a advertised feature for users of these Google Home-integrated devices.