● Covered by 1 source · 1 reportLow impact1 negative
Google Store trade-in error rejects Pixel 10 devices for Pixel 11 upgrades
Key points
- Pixel 10 trade-ins for Pixel 11 upgrades are being rejected.
- Users are receiving notices of "Unknown or unsupported phone" for their Pixel 10.
- Affected customers face credit card charges or device returns.
- Google support acknowledges a known issue, but no resolution is available.
Trade-in Rejections Impact Pixel 11 Upgrades
The Google Store is encountering a problem where customers upgrading from a Pixel 10 to a Pixel 11 are having their trade-in credits rejected. Users are receiving notifications that their Pixel 10 trade-in device was assessed as an "Unknown or unsupported phone," despite initial acceptance of the trade-in value.
Financial Consequences for Customers
This rejection means that customers who had their trade-in value processed are now facing unexpected credit card charges for the full price of their Pixel 11, or their old devices are being shipped back. The issue specifically affects Pixel 10 series devices, suggesting a problem with Google's trade-in partner's system not recognizing last year's models.
Google Acknowledges Known Issue
Google's support has informed some affected users that this is a known issue, indicating that a fix is likely being developed. However, a clear resolution for those impacted is not yet available. The problem has been reported across multiple online forums by users who completed the upgrade process.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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Reporting from
The Google Store is experiencing an issue where trade-in credits for Pixel 10 devices are being rejected for users upgrading to Pixel 11, leading to unexpected charges. This problem appears to stem from Google's trade-in partner incorrectly identifying Pixel 10 devices as "Unknown or unsupported phone." The issue impacts customers who relied on the trade-in value for their Pixel 11 purchase.