● Covered by 1 source · 1 reportMedium impact1 negative
Monzo experiences outage preventing some users from making card payments and transfers
Key points
- Monzo users reported issues with card payments and transfers.
- The digital bank activated a stand-in backup service.
- Some users stated the backup service was not working as intended.
- Monzo is working to restore full service.
Service Disruption Reported
Monzo users encountered issues with their banking service, specifically an inability to make card payments or transfers. The digital bank acknowledged the problem, stating it had identified some issues affecting its services.
Backup Service Ineffective for Some
In response to the outage, Monzo activated a stand-in backup service, which it stated would allow users to continue making transactions such as card payments and bank transfers. However, some users reported on social media that this backup service was not working as expected, and they were still unable to use their cards or make transfers.
Company Response and User Impact
Monzo stated it was "rolling out a fix and moving quickly to get full service back up and running for everyone." The company, established in 2015 as a mobile-first bank, serves over 16 million personal and business customers globally. The ongoing issue has left some customers unable to access essential banking functions.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
The daily brief
One email each morning: the day's tech stories, clustered across outlets and summarized. No account needed.
One email a day. Unsubscribe in one click, any time.
Today's brief
Spend a few minutes, get the whole day. Every topic's top stories in one hands-free rundown — listen, watch, or read the transcript.
▶ Play today's brief
New every morning, and the back catalogue is archived by date.
Reporting from
Monzo, a digital bank, reported a technical problem that prevented some users from making card payments or transfers. While Monzo activated a backup service, some users reported it was not functioning as expected, leading to service disruptions.