A system issue at Nats, the UK's air traffic control provider, led to flight cancellations at UK airports. The problem caused significant disruption, resulting in a large backlog of flights and passengers.
Martin Rolfe, the chief executive of Nats, confirmed that the system is now operating normally. He apologized for the incident, which he estimated lasted about six hours, and stated that the organization is focused on recovery efforts.
Rolfe announced that Nats is conducting a full investigation into the cause of the system failure. Despite the incident, he maintained that Nats' systems are fit for purpose, stating, "I do think we're fit for purpose."
Rolfe emphasized that his immediate focus is on ensuring the team has the necessary resources to address the technical issues and manage the recovery process. He indicated that discussions about his position would occur later, after the immediate crisis is resolved.
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Flights at UK airports were cancelled due to an air traffic control system issue that lasted approximately six hours. Nats CEO Martin Rolfe apologized for the disruption and stated that a full investigation is underway, though he maintains the systems are fit for purpose.