● Covered by 1 source · 1 reportMedium impact1 negative
PNY allegedly denies warranty for melted RTX 5090 using native PSU cable
Key points
- Redditor's RTX 5090 melted 12V-2x6 connectors.
- PNY allegedly denied warranty due to unapproved cable.
- User utilized native PSU cable, not an adapter.
- PNY's warranty terms lack specific cable requirements.
Warranty Claim Denied for Melted GPU
A user on Reddit, /u/Melodic_Initial_1767, reported that PNY denied a warranty claim for their GeForce RTX 5090 graphics card. The card experienced melting of its 12V-2x6 connectors, affecting both ends of the modular cable used.
The user stated they were using the native 12V-2x6 cable from an ASRock PG-1600G 1600-watt power supply. This occurred despite the card running with a stock BIOS, no overclocking, and a manually reduced power limit, reportedly while idle.
PNY's Stance on Cable Usage
PNY allegedly denied the warranty claim, citing the use of an unapproved cable. However, the user points out that PNY's warranty terms do not explicitly mention 12VHPWR or 12V-2x6 cables, nor do they provide a list of approved cables.
The warranty only states that the card must be "installed in accordance with the installation guide provided herewith." The installation guide offers general instructions to "locate an unused power connector within your system and plug it into the corresponding connector on your graphics card."
The RTX 5090 itself did not include a 16-pin cable, making it impossible for the user to use a PNY-provided cable. The implication is that PNY expects users to intuit which cables are approved, or potentially use an "octopus" adapter over a native power supply cable.
Community Response and Implications
The Reddit thread discussing this issue has garnered significant attention, with many users sharing similar difficulties with PNY support. This incident highlights a potential gap in warranty clarity regarding power cable compatibility for high-end graphics cards.
The situation raises questions about manufacturer responsibility when native power supply cables, designed for compatibility, are deemed "unapproved" without clear documentation. This could impact consumers who invest in expensive hardware and expect comprehensive warranty coverage.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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Reporting from
A Redditor claims PNY denied a warranty claim for a melted GeForce RTX 5090, stating the user did not use an "approved" power cable. The user had connected the card with a native 12V-2x6 cable from an ASRock 1600-watt power supply, which the warranty terms do not explicitly prohibit.