● Covered by 1 source · 1 reportLow impact1 neutral
Qisutu 1.0.2, an open-source, self-hosted ticketing and service desk, is released
Key points
- Qisutu 1.0.2 is a stable, production-ready open-source ticketing system.
- It features agent/customer portals, email processing, CMDB, and a REST API.
- The system supports 11 languages and uses Perl/CGI, MariaDB/MySQL.
- Installation script automates setup, including Apache and database configuration.
Qisutu 1.0.2 Released as Stable Version
Qisutu 1.0.2 has been released as a stable, production-ready version, marking its exit from the development phase. This open-source ticketing system is built on Perl/CGI, MariaDB or MySQL, and Template Toolkit, featuring a browser-based user interface.
The system is self-installable and includes functionalities such as agent and customer portals, email processing, directory login, automation, a knowledge base, a Configuration Management Database (CMDB), reporting, and a REST API.
Multilingual Support and Installation
Qisutu 1.0.2 offers support for eleven languages, including German, English, French, Italian, Brazilian Portuguese, European Portuguese, Spanish, Dutch, Polish, Czech, and Turkish. The installation process is designed to be straightforward.
A provided install.sh script automates the setup, detecting the operating system, installing necessary packages and Perl modules, and configuring Apache, systemd services, web paths, and database settings for each Qisutu instance. This allows for parallel operation of production and test systems on the same server.
Technical Architecture and Future Development
The core technologies behind Qisutu include Perl/CGI for scripting, MariaDB or MySQL for database management, and Template Toolkit for templating. Interfaces and database structures will continue to evolve with regular release maintenance.
Necessary changes will be delivered via an integrated updater and persistent data migrations, ensuring ongoing compatibility and functionality.
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Primary sources
GitHub cmc_internal/api GitHub github/collect GitHub qisutu/qisutu GitHub _private/browser GitHub get-started/accessibility GitHub open-source/sponsorsReporting from
Qisutu 1.0.2, a new open-source ticketing system built with Perl/CGI and MariaDB/MySQL, has been released as a stable version ready for production use. This release provides a self-installable system with agent and customer portals, email processing, and a REST API, offering an alternative for organizations needing an on-premise solution.