● Covered by 1 source · 1 reportLow impact1 neutral
ResolveHQ Launches as a Cloudflare-Native Helpdesk for Small Support Teams
Key points
- Built on Cloudflare Workers, D1, R2, and Queues.
- Offers shared inbox, ticket management, and role-based access.
- Integrates with Cloudflare Email Routing and Resend for email.
- Includes AI-drafted responses (opt-in) and knowledge base.
- Self-hostable for small support teams.
Introduction to ResolveHQ
ResolveHQ is a newly launched helpdesk solution designed for small support teams. It is built natively on Cloudflare's suite of services, including Cloudflare Workers, D1, R2, and Queues, making it a self-hostable option for managing customer support operations.
Core Features and Functionality
The platform provides a shared inbox system with tenant-isolated customers, tickets, assignment capabilities, status tracking, priority settings, and full-text search. It supports role management for owners, administrators, and agents, allowing for workspace switching across different organizations. Email handling is a core component, with correct threading per RFC 5322, resistance to subject-line spoofing, and integration with Cloudflare Email Routing for inbound mail and Resend for outbound mail, including delivery status and retries. File attachments to tickets are handled via validated and authorized R2 uploads.
Productivity and Automation Tools
ResolveHQ includes features to enhance agent productivity, such as saved replies, internal notes, and an opt-in AI-drafted response system that sends ticket conversations to OpenAI only when enabled by an administrator. It also offers a public help center for knowledge-base articles, with drafts kept private. Reporting features track volume and response speed, with data exportable to CSV, and rule-based automations can be set up for triage. Notifications for assignments and customer replies are provided in-app.
Technical Architecture and Data Management
The helpdesk runs as a single Cloudflare Worker, with Hono serving both the REST API and the React application. Cloudflare D1 is used for ticket data storage. Data retention policies can be configured, allowing for the permanent deletion of resolved and closed tickets and their attachments after a specified period. The system also supports exporting customer data as JSON or erasing it through a durable, resumable workflow. Automatic recovery mechanisms are in place, with a cron job retrying stalled mail jobs and cleaning up orphaned data.
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Primary sources
GitHub cmc_internal/api GitHub github/collect GitHub mirza-rizvi/ResolveHQ GitHub _private/browser GitHub get-started/accessibility GitHub open-source/sponsorsReporting from
ResolveHQ, a self-hostable helpdesk solution, has launched, built entirely on Cloudflare Workers, D1, R2, and Queues. This platform offers features for managing shared inboxes, customer tickets, and team roles, leveraging Cloudflare's infrastructure for email routing, file attachments, and data storage.