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Salesforce Launches Koa CRM Reasoning Model Built on NVIDIA Nemotron 3 Super
Key points
- Salesforce launched Koa, its first CRM reasoning model.
- Koa is built on NVIDIA Nemotron 3 Super.
- The model was trained on proprietary CRM deployment data.
- NVIDIA CEO Jensen Huang discussed AI's role as an infrastructure layer.
Salesforce Introduces Koa
Salesforce announced Koa, its inaugural CRM reasoning model, during the Dreamforce conference. This new model represents a significant step in applying advanced AI to customer relationship management.
Koa was developed by post-training NVIDIA Nemotron 3 Super on a proprietary synthetic dataset. This dataset was compiled from nearly three decades of enterprise CRM deployments, providing a rich foundation for the model's capabilities.
NVIDIA's Role and Vision
NVIDIA founder and CEO Jensen Huang joined Salesforce CEO Marc Benioff at Dreamforce to discuss the collaboration. Huang emphasized AI's role as an infrastructure layer, enabling users to "know everything and do anything."
Huang compared AI's impact to that of electricity and the internet, suggesting it will fundamentally change how enterprises operate. He stated that every company, enterprise, and country will become an "AI company."
AI Safety as an Engineering Problem
When questioned about AI safety, Huang characterized it as an engineering problem, stressing that safety is paramount. He asserted that innovation and leadership should coexist with safety and security.
Huang advised against releasing products or services if there is no confidence in their functionality, capability, or safety. He also dismissed the idea that innovation speed and product safety are mutually exclusive.
Future of AI and Productivity
Huang presented a positive outlook on AI's future, countering notions that AI would end the software industry or threaten jobs. He highlighted the potential for increased productivity through AI.
He encouraged engagement with AI, stating that the productivity boost from AI offers limitless possibilities for ambition and growth. Benioff echoed this sentiment, noting the empowering nature of the technology for their community.
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Reporting from
Salesforce introduced Koa, its first CRM reasoning model, developed using NVIDIA Nemotron 3 Super. This collaboration integrates advanced AI capabilities into enterprise CRM, aiming to transform how businesses interact with customer data.