Managed Service Providers (MSPs) should implement ransomware protection that achieves six specific outcomes: reduced exposure, detection before encryption, 24/7 response capabilities, preservation of isolated recovery points, clean recovery, and consistent operation across client environments. These outcomes are designed to provide a comprehensive defense against ransomware.
The Acronis Cyberthreats Report indicated that 143 MSPs, IT-service providers, and telecom companies were victims of ransomware in 2025. Phishing was responsible for 52% of initial access incidents, while unpatched vulnerabilities accounted for 27%.
A complete ransomware protection service integrates prevention, detection, response, and recovery. Endpoint Detection and Response (EDR) monitors endpoint activity, while Extended Detection and Response (XDR) connects signals across various attack surfaces. Managed Detection and Response (MDR) adds human-led investigation and round-the-clock response.
Immutable backup protects recovery points from alteration or deletion but does not detect data theft or replace incident response. These technologies, including immutable, offline, and air-gapped controls, should be used in conjunction to provide layered security.
In the Acronis model, EDR handles endpoint detection and response, while XDR extends visibility to email, identity, and Microsoft 365 applications. Acronis MDR operates on top of EDR or XDR. Acronis Cyber Protect Cloud provides backup, management, and a multi-tenant operating layer, with immutability as one recovery control.
Recovery time encompasses detection, triage, containment, clean-point selection, restoration, and validation. MSPs can reduce their Recovery Time Objective (RTO) by shortening each stage, particularly the handoffs between security, backup, identity, networking, and the client.
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A six-point checklist outlines essential outcomes for Managed Service Providers (MSPs) to enhance ransomware protection and accelerate recovery processes. The checklist addresses reducing exposure, early detection, 24/7 response, isolated recovery points, clean recovery, and consistent operation across tenants. This guidance aims to help MSPs improve their resilience against ransomware attacks, which affected 143 MSPs and IT service providers in 2025 according to the Acronis Cyberthreats Report.