TikTok has attributed a delay in removing a livestream featuring blogger Perez Hilton, which reportedly depicted self-harm, to a "moderator error." The platform's spokesperson, Jamie Favazza, confirmed that law enforcement was notified and Hilton's account was banned for violating community guidelines. The livestream aired on Tuesday night, prompting the Miami-Dade Sheriff’s Office to respond to Hilton’s home, after which he was transported to a local hospital.
According to TikTok, its automated review system flagged the stream "within minutes" and routed it to US moderation teams. However, the content remained live for about 15 minutes. While some users claimed the stream lasted over 30 minutes, TikTok disputes this timeframe. Subsequent livestreams initiated by Hilton were reportedly removed within 90 seconds.
The slow response to this incident has intensified existing concerns regarding TikTok's content moderation practices, which some creators perceive as inconsistently applied. TikTok's policies explicitly prohibit content that shows, promotes, or provides instructions for suicide or self-harm, as well as extremely graphic or disturbing material. This event occurs shortly after The New York Times reported that TikTok US is laying off 250 employees and closing its Nashville office, which houses part of its content moderation team.
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TikTok stated a "moderator error" caused a 15-minute delay in removing a livestream by blogger Perez Hilton that appeared to show self-harm, despite its automated system flagging the content. This incident raises concerns about content moderation effectiveness on the platform, especially following recent layoffs in TikTok's US moderation team.