Valve has clarified its Steam Machine reservation process following user concerns that waitlist individuals were receiving purchase options before existing reservation holders. The company acknowledged that it "unintentionally skipped a step" in some regions by sending "option-to-order" emails directly to waitlist buyers.
Valve stated that moving forward, anyone from the waitlist will first receive a message confirming their addition to the reservation queue, with a purchase option email to follow. The company emphasized that "no one on the waitlist is leapfrogging over anyone currently holding a reservation." Waitlist invitations will only occur once the reservation queue for a specific product and region is exhausted.
Valve expects all current Steam Machine reservation holders to have the option to purchase by the end of 2026. The fulfillment speed varies by product and region due to differing demand levels. This means some regions and product trims may see waitlist invitations sooner than others, while popular configurations in high-demand regions may require longer waits for reservation holders.
Orders are being fulfilled daily, with emails sent to reservation holders in the order they were placed after an initial randomization process.
In a move to support community customization, Valve has released CAD files for the Steam Machine's external shell. These files are available under a Creative Commons license, enabling users to 3D-print custom cases and face plates for their devices.
Valve also announced the addition of FSR 4.1 support to Proton Experimental, which is expected to provide technical improvements for the Steam Machine.
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Valve announced that all existing Steam Machine reservations will be fulfilled by the end of 2026, with order fulfillment varying by product and region. Additionally, Valve released CAD files for the Steam Machine's external shell under a Creative Commons license, allowing users to 3D-print custom cases and face plates.
Valve addressed concerns from Steam Machine reservation holders who felt they were being skipped over by waitlist buyers, clarifying that waitlist individuals are not leapfrogging existing reservations. The company also announced FSR 4.1 support on Proton Experimental and released CAD files for accessory development. This update provides transparency on the ordering process and introduces minor technical improvements for the Steam Machine.