● Covered by 1 source · 1 reportLow impact1 neutral
Guide to Requesting Refunds for Xbox Digital Games and Subscriptions
Key points
- Xbox digital game refund requests are handled via Xbox Support online.
- Refunds are typically issued within 14 days of purchase with minimal playtime.
- Requests can be submitted up to 90 days, but acceptance is not guaranteed.
- Pre-orders can be canceled up to 10 days before launch.
Initiating an Xbox Refund Request
Xbox users can request refunds for eligible digital games, apps, add-ons, and subscriptions directly through the Xbox Support website. The process involves signing into the dedicated refund page, selecting the item for refund, providing a reason, and submitting the request. If approved, access to the digital product is revoked.
Eligibility Criteria for Digital Game Refunds
Refunds for digital games are generally granted if the request is made within 14 days of purchase and the player has not accumulated a "significant amount" of playtime. While Microsoft does not define "significant playtime," requests can be submitted up to 90 days post-purchase. However, acceptance is not guaranteed, and Microsoft may limit the number or value of refunds per individual annually.
Covered Purchases and Exceptions
The refund policy applies to Microsoft Store digital game offers, Xbox apps (excluding movie and TV apps), digital gaming bundles, durable game content, and some consumable content. Most in-game consumables and virtual currency become non-refundable once purchased or used. Pre-orders have a separate cancellation policy, allowing users to cancel up to 10 days before the game's launch date through their order history.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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Reporting from
Microsoft provides a process for Xbox users to request refunds for digital games, apps, add-ons, and subscriptions through Xbox Support online. Eligibility for refunds depends on factors like purchase date, playtime, and the type of content, with specific conditions for games and pre-orders.