The University of New Mexico Health System (UNM Health System) encountered a cybersecurity issue on Monday, leading to significant disruptions in its operations. The network, which includes the state's only Level 1 trauma center, was forced to divert ambulances to other hospitals and cancel appointments across its more than 30 clinics. Patients were advised not to visit the main hospital in Albuquerque.
The incident affected a system that handles approximately 900,000 outpatient visits and 100,000 emergency room visits annually. The closure of the Level 1 trauma center meant New Mexico temporarily lacked a facility capable of treating the most severe injuries. Other major healthcare providers, Presbyterian Healthcare Services and Lovelace Health System, coordinated with UNM Health System to accommodate additional patients.
Multiple UNM Health System employees reported seeing messages on their computers claiming that student, employee, and patient data had been stolen. A spokesperson for the health system declined to comment further, citing an active law enforcement investigation. The FBI confirmed its assistance in the inquiry.
Later on Monday, UNM Health System began to resume operations in phases. This incident occurs amidst increasing concerns regarding the security of digital systems underpinning essential services like healthcare. Cybersecurity experts note that while hospital breaches have occurred for a decade, the method of displaying messages claiming data theft is unusual.
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