● Covered by 1 source · 1 reportLow impact1 positive
Voicify uses Google Cloud's Gemini Flash for AI-enabled ordering in restaurants and healthcare
Key points
- Voicify uses AI for voice-driven assistants in restaurants and healthcare.
- The platform aims for 100% accuracy in transactional requests.
- It addresses call volume and staffing challenges in target sectors.
- Google Cloud's Gemini Flash powers the AI solution.
Voicify's AI Assistant Focus
Voicify, established in 2018, has adapted its strategy to concentrate on telephone-based AI assistants, particularly for the restaurant and healthcare industries. This shift was prompted by increased call volumes and staffing difficulties experienced during the pandemic, which led to missed orders in restaurants and challenges in managing appointments in healthcare.
Addressing Industry Challenges
The company identified four primary challenges: achieving transactional precision with 100% accuracy against point-of-sale and practice management systems, managing traffic spikes to control costs and maintain service, minimizing latency for immediate AI responses, and ensuring enterprise-grade security and compliance with standards like HIPAA, SOC2, ISO27001, and PCI.
Technology Solution with Google Cloud
Voicify's conversational orchestration platform validates restaurant orders against point-of-sale systems before submission to ensure accuracy. The underlying technology for this solution includes Google Cloud's Gemini Flash, served via Gemini Enterprise Agent Platform.
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Reporting from
Voicify, founded in 2018, has shifted its focus to AI-powered voice assistants for restaurant and healthcare sectors, utilizing Google Cloud's Gemini Flash. This technology aims to address challenges like missed calls, order accuracy, and high call volumes by providing transactional precision and managing traffic spikes.