● Covered by 1 source · 1 reportLow impact1 neutral
Apple to use 'Presto' machines for contactless diagnostics on returned iPhones
Key points
- Apple will diagnose returned iPhones without opening boxes.
- The 'Presto' machine will be repurposed for this task.
- This aims to combat theft and avoid repackaging costs.
- Returned sealed iPhones can be quickly re-inventoried.
Contactless Diagnostics for Returns
Apple is reportedly implementing a new process for handling returned iPhones. The company will utilize its existing 'Presto' machines to conduct diagnostics on devices still sealed in their original packaging, eliminating the need for retail staff to open the boxes.
Addressing Theft and Efficiency
Currently, retail employees must open sealed returned iPhones to verify functionality, a measure against theft where devices or parts might be swapped. However, opening the package means the iPhone cannot be sold as new, requiring it to be sent back for repackaging, which incurs additional time and cost.
Repurposing 'Presto' Technology
The 'Presto' technology is already in use by Apple to update iPhone software before sale without breaking the seal. By repurposing these machines, Apple can scan returned sealed iPhones, run diagnostics to confirm they are in working order, and then process refunds and quickly return the devices to inventory.
✨ This summary was generated by AI from the outlets' reporting listed below. It is not independently verified and may contain errors — check the original sources. How BrevFeed works →
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Reporting from
Apple will reportedly use its 'Presto' machines to perform diagnostics on returned iPhones without opening their packaging. This change aims to reduce theft, prevent reselling issues, and streamline the return process for sealed devices.